Cepal SA

Cepal redefined quality assurance and customer experience in NPL servicing through a tailor-made AI Orchestrator. By analyzing 100% of customer interactions in near real time, the solution eliminates QA blind spots, reduces regulatory risk, and standardizes evaluation. Automated transcription, sentiment analysis, and compliance detection free human teams to focus on coaching and complex cases, while proactive risk alerts improve customer protection. This initiative showcases how responsible AI can combine operational efficiency, regulatory confidence, and empathetic customer engagement at scale.