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Κατηγορίες & Βραβεία

Αναλυτικά οι κατηγορίες υποψηφιοτήτων στα βραβεία

Pillar 1: Digital Banking

1.1 Digital Banking, Payments & AI-Driven Services
Projects showcasing how digital platforms, new-gen payments, elevating banking through seamless, real-time, and responsible innovation. Projects may also feature AI-driven or AI-enhanced components designed to strengthen functionality, decision-making, and improve overall project quality.

1.1.1 Best Digital Product
Mobile-first and internet platforms delivering frictionless, secure, and personalized digital banking products across devices.

1.1.2 Best AI-Driven Service
Platforms using AI or robo-advisors for intelligent portfolio building, goal-based advice, and wealth optimization.

1.1.3 Best Digital Payments & Instant Transactions
Instant payments, P2P or A2A solutions, and cross-border platforms or digital wallets, ensuring secure and rapid digital transactions.

1.1.4 Best Paytech Solution
Innovative Paytech applications enhancing checkout, tokenization, or value-added payment functionalities across verticals.

1.1.5 Best Acquirers-to-Merchants Payments Services
Merchant-focused acquiring platforms offering efficiency, omnichannel enablement, and analytics-rich services.

1.1.6 Best Embedded Finance & Open Banking APIs
API-driven projects delivering seamless embedded banking experiences via fintech partnerships or platform banking.

1.1.7 Best Paperless Banking Innovations
Initiatives eliminating paper across the banking lifecycle—from onboarding to servicing—via digitization and trust tech.

1.1.8 Best Reliability, Observability & Resilience Platform for Digital & Neo-Banking
Initiatives ensuring high availability, performance monitoring, and operational resilience through observability, automation, and modern infra structure practices leveraging AI Technologies.

1.1.9 Other (*)

1.2 Corporate & SME Digital Finance Solutions
Projects redefining how banks serve businesses through digital platforms, insight analytics, and real time financing tools. Projects may also feature AI-driven or AI-enhanced components designed to strengthen functionality, decision-making, and improve overall project quality.

1.2.1 Best Consumer / SME Lending Digital Initiative
Smart lending or trade finance innovations powered by digital workflows, ESG-alignment, or advanced credit intelligence.

1.2.2 Best Corporate Finance, Treasury & Risk Digital Initiative
Digital initiatives supporting corporate finance, treasury, investment, and risk decision-making through real-time data, analytics, automation, and AI-enabled capabilities.

1.2.3 Best Merchant, Acquiring & Embedded Finance Initiative
Integrated initiatives enabling merchants and business ecosystems through acquiring services, embedded finance, supply chain finance, and API-driven financial solutions leveraging AI Technologies.

1.2.4 Best Digital Wealth, Trading & Private Banking Initiative
Digital initiatives transforming wealth management, private banking, and trading experiences through personalization, advanced analytics, and seamless user interfaces.

1.2.5 Best Acquirers’ Platform & Embedded Finance Services
Acquirers best integrating financial services like BNPL, micro-lending, or digital wallets into merchant ecosystems via seamless APIs, enhancing the customer journey and merchant value proposition including AI capabilities.

1.2.6 Other (*)

1.3 Core Banking, Compliance & ESG
Highlights transformation across core systems, regulatory tech, and sustainability-linked services. Initiatives may also feature AI-driven or AI-enhanced components designed to strengthen functionality, decision-making, and improve overall project quality.

1.3.1 Best Core Banking Modernization Initiative
Transformation initiatives modernizing core banking systems to improve agility, scalability, resilience, and speed of innovation leveraging AI Technologies.

1.3.2 Best RegTech & Compliance Automation
Digital initiatives enhancing regulatory compliance, KYC/AML processes, fraud detection, and real-time regulatory alignment including AI capabilities.

1.3.3 Best Sustainable Finance, ESG & Climate Risk Initiative
Initiatives integrating ESG principles, sustainable finance, and climate risk assessment into banking products, operations, or decision-making including AI capabilities.

1.3.4 Best Digital Transformation Initiative
Large-scale initiatives delivering measurable transformation across operations, customer experience, or internal systems leveraging AI Technologies.

1.3.5 Best GenAI / Agentic AI Initiative
Advanced implementations of Generative AI or Agentic AI delivering measurable impact across customer interaction, content generation, or operational efficiency.

1.3.6 Best Fintech Solution
Innovative fintech-led initiatives enhancing, enabling, or disrupting banking services through collaboration or standalone solutions leveraging AI Technologies.

1.3.7 Best Digital Platform
Scalable, integrated platforms unifying banking services, enabling ecosystem participation, and supporting modular innovation including AI Technologies.

1.3.8 Other (*)

1.4 Customer Experience & Journeys
Submissions demonstrating innovation in personalization, omnichannel engagement, and seamless customer journeys across digital and physical touchpoints including AI capabilities.

1.4.1 Best CRM & Customer Analytics
CRM and analytics initiatives delivering actionable insights into customer behavior, segmentation, and personalized engagement.

1.4.2 Best UX Initiative
End-to-end customer journey initiatives delivering intuitive, seamless, and user centric experiences across channels and AI-enriched capabilities.

1.4.3 Best AI-Driven CX, Personalization & Engagement Initiative
I-powered initiatives enhancing customer engagement, personalization, and lifecycle value through intelligent automation and real time decisioning.

1.4.4 Best AI Project for Customer Experience
AI-enabled solutions significantly improving interaction quality, personalization, and customer satisfaction across digital channels.

1.4.5 Best Merchant Onboarding & Lifecycle Management Initiative
Digital initiatives simplifying merchant onboarding, compliance, and lifecycle management while supporting growth and operational efficiency.

1.4.6 Omnichannel Customer Service & Support Innovation of NPE Servicers
Tech-enabled service models enhancing responsiveness, transparency, and customer experience in servicing and collections environments.

1.4.7 Merchants’ Innovative POS & Checkout Experience
Innovative POS ecosystems and checkout experiences transforming in-store and online commerce into dynamic, data-driven interactions including AI capabilities.

1.4.8 Best Digital Marketing Initiative
Data-driven marketing initiatives leveraging digital platforms to enhance customer acquisition, engagement, and campaign performance also AI-enhanced.

1.4.9 Best Intelligent Operations, Observability & Customer Contact Platform
Unified platforms combining observability, automation, and intelligent operations to enhance customer interaction and frontline performance including AI capabilities.

1.4.10 Other (*)

1.5 Cybersecurity, Data & Risk Management
Recognizes initiatives safeguarding data, managing risk, and enhancing operational resilience through advanced technologies and analytics leveraging AI Technologies.

1.5.1 Best Cybersecurity Initiative
Advanced & AI-enabled cybersecurity initiatives protecting digital assets through threat detection, prevention, and response capabilities.

1.5.2 Best Data Warehouse – Advanced Data Processing Initiative
Data platforms enabling real-time analytics, scalable data processing, and strategic decision-making across banking operations leveraging AI Technologies.

1.5.3 Best Risk Management Initiative
Enterprise-wide initiatives enhancing credit risk, portfolio monitoring, stress testing, and risk decision-making.

1.5.4 Best Collections Services & NPE efficient Digital Management
Innovative digital initiatives enhancing efficiency, transparency, and outcomes across the NPE lifecycle including AI capabilities.

1.5.5 Best Cloud/Data Center Initiative
Infrastructure initiatives to optimize scalability, re silience, performance, and cost-efficiency in bank ing environments leveraging AI Technologies.

1.5.6 Other (*)


Grand Awards

  • Digital Bank of the Υear
  • Neo-bank or Fintech of the Υear
  • Digital Banking Technology Provider of the Υear
  • Acquirer of the Υear
  • NPE Servicer of the Υear

Pillar 2: Digital Insurance

2.1 Smart Insurance
Initiatives supporting automated underwriting and proactive risk prevention across insurance products and services.

2.1.1 Best Underwriting & Risk Prevention Digital Initiative
Initiatives supporting automated underwriting and proactive risk prevention across insurance products and services.

2.1.2 Best Digital Product
End-to-end digital insurance products upgrading accessibility, personalization, and scalability including AI capabilities.

2.1.3 Best Insurance Portal
Customer or partner-facing portals enhancing access, transparency, and engagement leverage AI Technologies.

2.1.4 Best Mobile App
Mobile applications enabling intuitive user experience and comprehensive insurance services including AI capabilities.

2.1.5 Best Paperless Digital Initiative
Initiatives eliminating paper-based processes and AI-enabling full-cycle digital operations.

2.1.6 Best Core System / Digital Platform
Core systems and platforms enabling scalability, agility, and digital-first insurance operations leveraging AI Technologies.

2.1.7 Best Digital Initiative for Insurance Awareness
Initiatives increasing awareness, trust, and engagement through digital channels including AI capabilities.

2.1.8 Best Sustainable / ESG Initiative
Initiatives advancing sustainability, ESG integration, and climate resilience in insurance including AI capabilities.

2.1.9 Best GenAI / Agentic AI Initiative
Applications of Generative AI or Agentic AI enhancing underwriting, claims, services, or operations.

2.1.10 Best Digital Claims & Fraud Prevention Systems
Claims and fraud management initiatives leveraging automation and AI for efficiency and trust.

2.1.11 Best Holistic Life & Health Insurance Solution
Integrated solutions combining underwriting, servicing, engagement, and wellness services including AI capabilities.

2.1.12 Other (*)

2.2 Insurance Process Automation & Customer Intelligence
Focuses on automation, operational excellence, and intelligent customer engagement leveraging AI Technologies.

2.2.1 Best CRM, Customer Service & Retention Initiative
Initiatives to enhance engagement, retention, and service through data, automation, and AI.

2.2.2 Best AI Initiative for CX
AI-driven initiatives delivering seamless, intelligent customer journeys.

2.2.3 Best Digital Initiative for Brokers / Insurers
Initiatives enhancing broker or insurer operations, advisory, and distribution capabilities.

2.2.4 Best Operations / Business Process / Agile Initiative
Automation and orchestration initiatives improving efficiency and operational performance including AI capabilities.

2.2.5 Best Synergies Initiative
Collaborative initiatives between insurers, partners, or ecosystems delivering measurable value and AI-enabled features.

2.2.6 Best Monitoring / Optimization Initiative
Initiatives enabling real-time monitoring, analytics, and performance optimization including AI capabilities.

2.2.7 Best Insurtech Solution / Platform
Innovative Insurtech solutions enabling transformation across insurance value chains leveraging AI Technologies.

2.2.8 Best Secure Network, Connectivity & Infra structure Enablement
Initiatives & Projects strengthening connectivi ty, infrastructure resilience, and secure opera tional models leveraging AI Technologies.

2.2.9 Other (*)

2.3 Cybersecurity, Data & Compliance
Recognizes initiatives enhancing governance, security, and data-driven decision-making also featuring AI driven components.

2.3.1 Best Cybersecurity Initiative
Cybersecurity initiatives protecting systems, data, and customer trust leveraging AI Technologies.

2.3.2 Best Compliance, RegTech & ESG Digital Initiative
Initiatives addressing regulatory compliance, ESG integration, and governance AI-powered services.

2.3.3 Best Data Warehouse – Advanced Data Processing Initiative
Data platforms enabling advanced analytics and scalable decision-making leveraging AI Technologies.

2.3.4 Best Governance, Data Quality & International Scale-Up Initiative
Initiatives supporting governance, data quality, and scalable international operations included AI-powered methodologies & services.

2.3.5 Other (*)


Grand Awards

  • Digital Insurance Company of the Υear
  • Insurtech of the Υear
  • Digital Insurance Technology Provider of the Υear


* Other
Στην Κατηγορία “Other” της κάθε Ενότητας υποβάλλονται υποψηφιότητες, οι οποίες δεν μπορούν να ενταχθούν σε καμία από τις ήδη υπάρχουσες Κατηγορίες των βραβείων. Οι υποψηφιότητες που υποβάλλονται σε αυτή την Κατηγορία ελέγχονται από τον Πρόεδρο της Επιτροπής Αξιολόγησης του συγκεκριμένου πυλώνα, ο οποίος αποφασίζει αν θα ταξινομηθούν σε υπάρχουσες (εννοιολογικά κοντινές κατηγορίες) ή θα δημιουργηθούν νέες κατηγορίες όπου και θα ενταχθούν. Η δημιουργία μια νέας τέτοιας κατηγορίας, καθώς και τα κριτήρια αξιολόγησής της, είναι εξ’ ολοκλήρου υπό την εποπτεία του Προέδρου της αρμόδιας Επιτροπής Αξιολόγησης. Η εταιρεία που υποβάλλει την υποψηφιότητα στην ενότητα “Other” δεν έχει το δικαίωμα επιλογής δημιουργίας νέας κατηγορίας ή ένταξης της υποψηφιότητάς της στις ήδη υπάρχουσες. Την τελική απόφαση για αυτό αναλαμβάνει και επικυρώνει ο Πρόεδρος του συγκεκριμένου πυλώνα.

Κορυφαία Βραβεία

Pillar #1: Digital Banking

Digital Bank of the Υear: Awarded to the top-performing bank across all submitted Digital Banking nominations, based on cumulative evaluation. Reserved for organizations that explicitly declare their candidacy and have covered the submission fees for all their regular nominations.

Neo-Bank or Fintech of the Υear: Granted to the most impactful Fintech or Neo-bank whose nominations demonstrate innovation and performance leadership in Digital Banking. Reserved for organizations that explicitly declare their candidacy and have covered the submission fees for all their regular nominations.

Digital Banking Technology Provider of the Υear: Recognizes the technology provider with the highest cumulative score from supported banking nominations in Pillar 1. Reserved for organizations that explicitly declare their candidacy and have covered the submission fees for all their regular nominations.

Acquirer of the Υear: Awarded to the Acquiring institution or provider that stands out for excellence in payment acceptance, merchant services, and digital acquiring innovation. Based on overall impact, innovation, and performance across submitted nominations. Reserved for organizations that explicitly declare their candidacy and have covered the submission fees for all their regular nominations.

NPE Servicer of the Υear: Awarded to licensed Servicer, Financial Institution or Financial Institution’s discrete Division specializing in Non-Performing Loans, Non-Performing Equities, or related Asset management, that demonstrates digital leadership in enhancing operational resilience, ethical debtor engagement in B2B, B2C, and humane, transparent asset recovery. Reserved for organizations that explicitly declare their candidacy and have covered the submission fees for all their regular nominations.



Pillar #2: Digital Insurance

Digital Insurance Company of the Υear: Granted to the insurer achieving the top aggregated score from all Digital Insurance nominations. Reserved for organizations that explicitly declare their candidacy and have covered the submission fees for all their regular nominations.

Insurtech of the Υear: Honors the most distinguished Insurtech firm for excellence and innovation across nominations. Reserved for organizations that explicitly declare their candidacy and have covered the submission fees for all their regular nominations

Digital Insurance Technology Provider of the Υear: Awarded to the leading technology vendor enabling digital transformation in insurance through top-rated nominations. Reserved for organizations that explicitly declare their candidacy and have covered the submission fees for all their regular nominations.

Ο τίτλος απονέμεται, εφόσον δηλωθεί ρητά η κάθε υποψηφιότητα, και με βάση τη συνολική αξιολόγηση όλων των υποψηφιοτήτων κάθε συμμετέχουσας εταιρείας στον πυλώνα 1 ή πυλώνα 2.

Πιο συγκεκριμένα: το Platinum βραβείο λαμβάνει 10 πόντους, το Gold βραβείο λαμβάνει 7 πόντους, το Silver βραβείο 3 πόντους και το Bronze βραβείο 1 πόντο.

Σημαντική Σημείωση: Για την συμμετοχή στα παραπάνω Κορυφαία Βραβεία λαμβάνεται υπόψη η Εταιρεία η οποία έχει δηλώσει ρητά την κάθε υποψηφιότητα και έχει καλύψει τα αντίστοιχα κόστη των υποψηφιοτήτων που έχει υποβάλει.

Κάθε Κορυφαίο Βραβείο απονέμεται σε μία εταιρεία. Σε περίπτωση ισοβαθμίας δύο ή περισσότερων εταιρειών, το Κορυφαίο Bραβείο απονέμεται στην εταιρεία που συγκέντρωσε τον μεγαλύτερο αριθμό Gold βραβείων. Σε περίπτωση που υπάρχει ισοβαθμία και στα Gold βραβεία, τότε το Κορυφαίο κατακτά η εταιρεία που συγκέντρωσε τον μεγαλύτερο αριθμό Silver βραβείων.

Βραβεύσεις / Διακρίσεις

Platinum Award
Απονέμεται στην υποψηφιότητα η οποία συγκέντρωσε την υψηλότερη Βαθμολογία από την αρμόδια Επιτροπή Αξιολόγησης, ανάμεσα στο σύνολο των νικητών στον συγκεκριμένο Πυλώνα.

Gold – Silver – Bronze Βραβεία
Από τη βαθμολογία της Επιτροπής Αξιολόγησης αναδεικνύονται Gold, Silver ή/και Bronze βραβεία. Είναι πιθανό να δοθούν περισσότερα από τρία βραβεία σε κατηγορία βράβευσης, όπου υπάρχουν ισοβαθμίες μεταξύ υποψηφιοτήτων, ή λιγότερα από τρία βραβεία σε κατηγορία βράβευσης, όπου οι υποψηφιότητες δεν συγκεντρώνουν την απαιτούμενη βαθμολογία.

Gold (Χρυσό): Η μια υποψηφιότητα που συγκεντρώνει την υψηλότερη βαθμολογία της κατηγορίας και βρίσκεται πάνω από το γενικό μέσο όρο. Εφόσον υπάρξει ισοβαθμία, δύνανται να δοθούν ισάριθμα Gold.

Silver (Αργυρό): Η/Οι υποψηφιότητα/ες που συγκεντρώνουν τις αμέσως επόμενες βαθμολογίες ανά κατηγορία).

Bronze (Χάλκινο): Η/Οι υποψηφιότητα/ες που συγκεντρώνουν βαθμολογία πάνω από το όριο βράβευσης, όπως αυτός ορίζεται από το μέσο όρο του συνόλου των βαθμολογιών.

Για να δοθεί η τριπλή κατηγοριοποίηση Gold, Silver, Bronze θα πρέπει να υπάρχουν τουλάχιστον τέσσερις (4) υποψηφιότητες στην ίδια κατηγορία. Σε περίπτωση που αυτό δεν συμβεί, τότε η συγκεκριμένη κατηγορία ενοποιείται /συγχωνεύεται με άλλη μέσα στην ίδια ενότητα.