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Κατηγορίες & Βραβεία

Αναλυτικά οι κατηγορίες υποψηφιοτήτων στα βραβεία

PILLAR 1: Digital Banking

1.1 Digital Banking, Payments & AI-Driven Services
Projects showcasing how digital platforms, new-gen payments, elevating banking through seamless, real time, and responsible innovation. Projects may also feature AI-driven or AI-enhanced components designed to strengthen functionality, decision-making, and improve overall project quality.

1.1.1 Best Digital Product
Mobile-first and internet platforms delivering frictionless, secure, and personalized digital banking products across devices.

1.1.2 Best AI-Driven Service
Platforms using AI or robo-advisors for intelligent portfolio building, goal-based advice, and wealth optimization.

1.1.3 Best Digital Payments & Instant Transactions
Instant payments, P2P or A2A solutions, and cross-border platforms or digital wallets, ensuring secure and rapid digital transactions.

1.1.4 Best Paytech Solution
Innovative Paytech applications enhancing checkout, tokenization, or value-added payment functionalities across verticals.

1.1.5 Best Acquirers-to-Merchants Payments Services
Merchant-focused acquiring platforms offering efficiency, omnichannel enablement, and analytics-rich services.

1.1.6 Best Embedded Finance & Open Banking APIs
API-driven projects delivering seamless embedded banking experiences via fintech partnerships or platform banking.

1.1.7 Best Paperless Banking Innovations
Initiatives eliminating paper across the banking lifecycle—from onboarding to servicing—via digitization and trust tech.

1.1.8 Other (*)

1.2 Corporate & SME Digital Finance Solutions
Projects redefining how banks serve businesses through digital platforms, insight analytics, and real time financing tools. Projects may also feature AI-driven or AI-enhanced components designed to strengthen functionality, decision-making, and improve overall project quality.

1.2.1 Best Consumer / SME Lending Digital Initiative
Smart lending or trade finance innovations powered by digital workflows, ESG-alignment, or advanced credit intelligence.

1.2.2 Best AI-Powered Treasury & Risk Management
Next-gen treasury tools offering dynamic liquidity, hedging, and risk modeling through AI and real-time data feeds.

1.2.3 Best Merchant Payments & Supply Chain Finance
Merchant and supplier financing platforms using AI or blockchain to manage cash cycles, invoicing, and payments.

1.2.4 Best Private Banking
Recognizes innovative digital services or platforms tailored to high-net-worth individuals, enhancing personalization, advisory, or portfolio management.

1.2.5 Best Financial Trading / Investments
Awards advanced digital tools, platforms, or services enabling trading, wealth management, or retail investment with high UX standards and efficiency.

1.2.6 Best Acquirers’ Platform & Embedded Finance Services
Acquirers best integrating financial services like BNPL, micro-lending, or digital wallets into merchant ecosystems via seamless APIs, enhancing the customer journey and merchant value proposition.

1.2.7 Other (*)

1.3 Core Banking, Compliance & ESG
Highlights transformation across core systems, regulatory tech, and sustainability-linked services. Initiatives may also feature AI-driven or AI-enhanced components designed to strengthen functionality, decision-making, and improve overall project quality.

1.3.1 Best Core Banking Modernization
Modernization projects upgrading legacy cores, improving uptime, and enabling agile banking delivery.

1.3.2 Best RegTech & Compliance Automation
Compliance services & tools for real-time KYC/ AML, regulatory change monitoring, and fraud risk mitigation.

1.3.3 Best Sustainable & ESG Banking
Digital innovations promoting green finance, ESG scoring, or climate-risk-resilient lending and investments.

1.3.4 Best Digital Transformation Project
Highlights major transformation initiatives that successfully enhance operations, client servicing, or back-end systems using digital means.

1.3.5 Best GenAI Project
Celebrates standout implementations of Generative AI that deliver tangible benefits across customer interaction, content, or operations.

1.3.6 Best Fintech Solution
Recognizes outstanding digital solutions from fintechs that improve, disrupt, or collaborate within the banking value chain.

1.3.7 Best Digital Platform
Rewards integrated, scalable digital banking platforms that unify services, enhance CX, or support modular innovation.

1.3.8 Fair & Ethical Digital Engagement with Debtors
Highlighting digital initiatives that combine data, automation, and human-centric design to ensure fair treatment, proactive communication, and support options for debtors in line with regulatory and ESG principles.

1.3.9 Other (*)

1.4 Customer Experience & Journeys
Submissions demonstrating innovation that drives personalization, omnichannel, seamless journeys, and customer-centric banking. Initiatives may also feature AI-driven or AI-enhanced components designed to strengthen functionality, decision-making, and improve overall project quality.

1.4.1 Best CRM & Customer Analytics
CRM systems and analytics tools uncovering customer behavior, segment needs, and tailor offerings.

1.4.2 Best UX Initiative
End-to-end digital journeys blending digital and branch interactions for seamless advisory and engagement.

1.4.3 Best AI-Driven CX & Digital Marketing Innovations
Projects employing AI for real-time targeting, GenAI content creation, or loyalty-enhancing marketing campaigns.

1.4.4 Best AI Project for Customer Experience
Honors AI-enhanced solutions that significantly improve personalization, interaction quality, or satisfaction across digital banking channels.

1.4.5 Best Merchant Onboarding – Enhancing
Lifecycle Management Initiative High-quality Acquiring digital initiatives that simplify merchant onboarding, improve risk and compliance screening, and offer automated lifecycle tools that support merchants’ business growth.

1.4.6 Omnichannel Customer Service & Support Innovation of NPE Servicers
Recognizing seamless, tech-enabled service models that empower clients across digital and human-assisted touchpoints, improving experience, responsiveness, and trust in collections and servicing operations.

1.4.7 Merchants’ Innovative POS & Checkout Experience
Best Acquiring cutting-edge Point-of-Sale ecosystems, smart devices, special software, and integrations transforming the in-store and online checkout into a dynamic, data-driven and user friendly experience.

1.4.8 Best Digital Marketing Initiatives
Recognizes banking institutions that excel in leveraging digital systems, marketing platforms, and data-driven strategies to manage, optimize, and deliver impactful market-facing promotional campaigns and customer engagement services

1.4.9 Other (*)

1.5 Cybersecurity, Data & Risk Management
Celebrates use in safeguarding data, managing credit and portfolio risk, and streamlining collections. Initiatives may also feature AI-driven or AI-enhanced components designed to strengthen functionality, decision-making, and improve overall project quality.

1.5.1 Best Cybersecurity Initiative
Threat detection, behavioral biometrics, and predictive defense systems using machine learning at scale.

1.5.2 Best Datawarehouse – Advanced Data Processing Initiative
Projects harnessing big data, real-time analytics, or federated learning for strategic banking insights.

1.5.3 Best Risk Management Initiative
AI tools enhancing credit assessments, portfolio stress testing, and early warning risk detection.

1.5.4 Best Collections Services & NPE efficient Digital Management
Servicers’ Innovative digital platforms, tools, or ecosystems that enhance efficiency, transparen cy, and decision-making across the NPE lifecycle, from early arrears to resolution and restructuring.

1.5.5 Best Cloud/Data Center Initiative
Awards advanced cloud or infrastructure projects that optimize resilience, scalability, security, or cost-efficiency in banking operations.

1.5.6 Other (*)

PILLAR 2: Digital Insurance

2.1 Smart Insurance
Projects digitizing the insurance lifecycle-from underwriting to claims-with embedded and predictive tools & services. Projects may also feature AI-driven or AI-enhanced components designed to strengthen functionality, decision-making, and improve overall project quality.

2.1.1 Best Underwriting Digital Initiative
Recognizes platforms assessing customer risk, pricing, and eligibility through automated or hybrid models.

2.1.2 Best Digital Product
End-to-end digitization of life, health, pension, and general insurance services offering accessibility, personalization, and scalability.

2.1.3 Best Insurance Portal
Celebrates customer- or partner-facing digital portals that simplify access, improve transparency, and enhance engagement.

2.1.4 Best Mobile App
Honors mobile applications offering intuitive UX, comprehensive services, and innovation in digital insurance access and servicing.

2.1.5 Best Paperless Digital Initiative
Rewards initiatives that eliminate paper-based processes, supporting full-cycle digitization and operational efficiency.

2.1.6 Best Core System / Digital Platform
Recognizes robust back end or core insurance platforms that enable scalability, product agility, and digital-first operations.

2.1.7 Best Digital Initiative for Insurance Awareness
Honors digital campaigns or tools that raise public understanding, trust, or participation in insurance through innovation.

2.1.8 Best Sustainable / ESG Initiative
Celebrates digital projects advancing ESG goals, sustainable underwriting, or climate resilience in insurance operations.

2.1.9 Best GenAI Project
Recognizes creative use of Generative AI in underwriting, customer service, claims, or policy management in insurance.

2.1.10 Best Risk Mitigation Initiative
Awards digital tools, platforms, or services that improve risk prevention, early detection, or loss control for insured clients.

2.1.11 Best Digital Claims & Fraud Prevention Systems
Claims handling platforms with AI-supported triage, fraud alerts, and fast-track resolution pathways.

2.1.12 Other (*)

2.2 Insurance Process Automation & Customer Intelligence
Spotlights platforms enhancing customer journeys and operational excellence and automation. Initiatives or Projects may also feature AI-driven or AI enhanced components designed to strengthen functionality, decision-making, and improve overall project quality.

2.2.1 Best CRM / Customer Service Initiative
CRM and personalization engines that tailor insurance outreach, product bundling, and retention strategies.

2.2.2 Best AI Initiative for CX
Unified journeys across channels and devices powered by intelligent automation and experience design.

2.2.3 Best Digital Initiative for Brokers / Insurers
Initiatives critically enhancing Brokers or Insurers Operating Models and Resilience Projects enabling digital advisory, comparison tools, or robo-advice for insurance discovery and enrollment.

2.2.4 Best Operations / Business Process / Agile
Development Initiative Workflow automation and smart orchestration platforms increasing efficiency in policy servicing and back-office ops.

2.2.5 Best Synergies Initiative
Highlights impactful collaborations or ecosystem partnerships between insurers, tech firms, or distribution channels.

2.2.6 Best Monitoring / Optimization Initiative
Recognizes digital tools that enable real time monitoring, predictive analytics, or performance optimization in insurance workflows.

2.2.7 Best Insurtech Solution / Platform
Celebrates disruptive or enabling Insurtech platforms enhancing efficiency, distribution, personalization, or claims.

2.2.8 Other (*)

2.3 Cybersecurity, Data & Compliance
Recognizes cutting-edge use of data in insurance risk, governance, and cyber protection. Initiatives may also feature AI-driven or AI-enhanced components designed to strengthen functionality, decision-making, and improve overall project quality.

2.3.1 Best Cybersecurity Initiative
Honors robust cybersecurity programs or technologies that protect digital insurance assets and client trust.

2.3.2 Best Compliance / Regtech / KYC Initiative
Rewards smart compliance automation, KYC, or regulatory tech projects that enhance security and reduce friction.

2.3.3 Best ESG Initiative
Recognizes comprehensive ESG strategies or digital solutions driving sustainability and responsible practices in insurance

2.3.4 Best Datawarehouse – Advanced Data Processing Initiative
Projects harnessing big data, real-time analytics, or federated learning for strategic banking insights.

2.3.5 Other (*)

* Other
Στην Κατηγορία “Other” της κάθε Ενότητας υποβάλλονται υποψηφιότητες, οι οποίες δεν μπορούν να ενταχθούν σε καμία από τις ήδη υπάρχουσες Κατηγορίες των βραβείων. Οι υποψηφιότητες που υποβάλλονται σε αυτή την Κατηγορία ελέγχονται από τον Πρόεδρο της Επιτροπής Αξιολόγησης του συγκεκριμένου πυλώνα, ο οποίος αποφασίζει αν θα ταξινομηθούν σε υπάρχουσες (εννοιολογικά κοντινές κατηγορίες) ή θα δημιουργηθούν νέες κατηγορίες όπου και θα ενταχθούν. Η δημιουργία μια νέας τέτοιας κατηγορίας, καθώς και τα κριτήρια αξιολόγησής της, είναι εξ’ ολοκλήρου υπό την εποπτεία του Προέδρου της αρμόδιας Επιτροπής Αξιολόγησης. Η εταιρεία που υποβάλλει την υποψηφιότητα στην ενότητα “Other” δεν έχει το δικαίωμα επιλογής δημιουργίας νέας κατηγορίας ή ένταξης της υποψηφιότητάς της στις ήδη υπάρχουσες. Την τελική απόφαση για αυτό αναλαμβάνει και επικυρώνει ο Πρόεδρος του συγκεκριμένου πυλώνα.

Κορυφαία Βραβεία

Pillar #1: Digital Banking

Digital Bank of the Υear:
 Awarded to the top-performing bank across all submitted Digital Banking nominations, based on cumulative evaluation. Reserved for organizations that explicitly declare their candidacy and have covered the submission fees for all their regular nominations.

Neo-Bank or Fintech of the Υear:
Granted to the most impactful Fintech or Neo-bank whose nominations demonstrate innovation and performance leadership in Digital Banking. Reserved for organizations that explicitly declare their candidacy and have covered the submission fees for all their regular nominations.

Digital Banking Technology Provider of the Υear:
 Recognizes the technology provider with the highest cumulative score from supported banking nominations in Pillar 1. Reserved for organizations that explicitly declare their candidacy and have covered the submission fees for all their regular nominations.

Acquirer of the Υear:
Awarded to the Acquiring institution or provider that stands out for excellence in payment acceptance, merchant services, and digital acquiring innovation. Based on overall impact, innovation, and performance across submitted nominations. Reserved for organizations that explicitly declare their candidacy and have covered the submission fees for all their regular nominations.

NPE Servicer of the Υear:
 Awarded to licensed Servicer, Financial Institution or Financial Institution’s discrete Division specializing in Non-Performing Loans, Non-Performing Equities, or related Asset management, that demonstrates digital leadership in enhancing operational resilience, ethical debtor engagement in B2B, B2C, and humane, transparent asset recovery. Reserved for organizations that explicitly declare their candidacy and have covered the submission fees for all their regular nominations.

Pillar #2: Digital Insurance

Digital Insurance Company of the Υear:
 Granted to the insurer achieving the top aggregated score from all Digital Insurance nominations. Reserved for organizations that explicitly declare their candidacy and have covered the submission fees for all their regular nominations.

Insurtech of the Υear:
Honors the most distinguished Insurtech firm for excellence and innovation across nominations. Reserved for organizations that explicitly declare their candidacy and have covered the submission fees for all their regular nominations

Digital Insurance Technology Provider of the Υear:
 Awarded to the leading technology vendor enabling digital transformation in insurance through top-rated nominations. Reserved for organizations that explicitly declare their candidacy and have covered the submission fees for all their regular nominations. Ο τίτλος απονέμεται, εφόσον δηλωθεί ρητά η κάθε υποψηφιότητα, και με βάση τη συνολική αξιολόγηση όλων των υποψηφιοτήτων κάθε συμμετέχουσας εταιρείας στον πυλώνα 1 ή πυλώνα 2. Πιο συγκεκριμένα: το Platinum βραβείο λαμβάνει 10 πόντους, το Gold βραβείο λαμβάνει 7 πόντους, το Silver βραβείο 3 πόντους και το Bronze βραβείο 1 πόντο.

Σημαντική Σημείωση: Για την συμμετοχή στα παραπάνω Κορυφαία Βραβεία λαμβάνεται υπόψη η Εταιρεία η οποία έχει δηλώσει ρητά την κάθε υποψηφιότητα και έχει καλύψει τα αντίστοιχα κόστη των υποψηφιοτήτων που έχει υποβάλει. Κάθε Κορυφαίο Βραβείο απονέμεται σε μία εταιρεία. Σε περίπτωση ισοβαθμίας δύο ή περισσότερων εταιρειών, το Κορυφαίο Bραβείο απονέμεται στην εταιρεία που συγκέντρωσε τον μεγαλύτερο αριθμό Gold βραβείων. Σε περίπτωση που υπάρχει ισοβαθμία και στα Gold βραβεία, τότε το Κορυφαίο κατακτά η εταιρεία που συγκέντρωσε τον μεγαλύτερο αριθμό Silver βραβείων.

Βραβεύσεις / Διακρίσεις

Platinum Award
 Απονέμεται στην υποψηφιότητα η οποία συγκέντρωσε την υψηλότερη Βαθμολογία από την αρμόδια Επιτροπή Αξιολόγησης, ανάμεσα στο σύνολο των νικητών στον συγκεκριμένο Πυλώνα.

Gold – Silver – Bronze Βραβεία
 Από τη βαθμολογία της Επιτροπής Αξιολόγησης αναδεικνύονται Gold, Silver ή/και Bronze βραβεία. Είναι πιθανό να δοθούν περισσότερα από τρία βραβεία σε κατηγορία βράβευσης, όπου υπάρχουν ισοβαθμίες μεταξύ υποψηφιοτήτων, ή λιγότερα από τρία βραβεία σε κατηγορία βράβευσης, όπου οι υποψηφιότητες δεν συγκεντρώνουν την απαιτούμενη βαθμολογία

Gold (Χρυσό):
Η μια υποψηφιότητα που συγκεντρώνει την υψηλότερη βαθμολογία της κατηγορίας και βρίσκεται πάνω από το γενικό μέσο όρο. Εφόσον υπάρξει ισοβαθμία, δύνανται να δοθούν ισάριθμα Gold.

Silver (Αργυρό):
Η/Οι υποψηφιότητα/ες που συγκεντρώνουν τις αμέσως επόμενες βαθμολογίες ανά κατηγορία)

Bronze (Χάλκινο):
Η/Οι υποψηφιότητα/ες που συγκεντρώνουν βαθμολογία πάνω από το όριο βράβευσης, όπως αυτός ορίζεται από το μέσο όρο του συνόλου των βαθμολογιών.

Για να δοθεί η τριπλή κατηγοριοποίηση Gold, Silver, Bronze θα πρέπει να υπάρχουν τουλάχιστον τέσσερις (4) υποψηφιότητες στην ίδια κατηγορία. Σε περίπτωση που αυτό δεν συμβεί, τότε η συγκεκριμένη κατηγορία ενοποιείται /συγχωνεύεται με άλλη μέσα στην ίδια ενότητα.

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